What if
I am not satisfied with AmeriCalc?
We are very confident that you will find our product easy
to use and a great tool. However, if you are unsatisfied
for any reason, please call our friendly technical support
at (603) 434-1905. If we cannot resolve your issues to your
complete satisfaction, we will gladly issue you a refund
until February 1, 2005 (less shipping and handling charges).
Sorry, due to the short nature of the tax season,
after February 1, 2005 we can not accept any returns or
issue any refunds.
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Can
I upgrade my single user version to a multi-user version?
Yes. The upgrade cost is only $69.95. All the information
you entered into the single user version is carried over
into the multi-user version so you do not need to re-enter
any data.
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Can I add more
users to the multi-user version?
Absolutely. The multi-user edition includes 5 user licenses,
but at the time of initial purchase you can order any number
of users from 5 to 255. The cost is only $12.95 for each
user after the first five. Additionally, at any time after
your purchase, you can add more users (in any increment
you want) for just $12.95 per user license. Best of all,
the upgrade can be done right over the phone in less than
a minute.
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How many users
can use the multi-user version?
The multi-user version comes with at least five user licenses,
but can have up to 255 users. If you want to add users,
you can buy additional user licenses for only $12.95 each
at the time of your order. Or, you can buy them later and
be using them minutes of your purchase.
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What are the
minimum system requirements?
System requirements are:
Industry Standard PC running
Windows 95/98/ME/2000/NT/XP
Pentium 90 or faster
60 MB hard disk space
32 MB RAM
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How often is
the fund data updated and how do I get it?
During the tax season, we update the fund data at least
weekly as we receive it from the fund companies. We begin
receiving data in mid-January, but some fund companies do
not make their data available until the end of January and
a few as late as March. In any event, we guarantee that
we have more data, and have it sooner than anyone else.
Updates are free for our customers and are posted on the
fund data page
of this website.
If you prefer not to download the data from the Internet,
we offer updates via CD. The discs are shipped twice each
season, mid-February and mid march. The cost of this Update
Disc Service is just $9.95 for the season.
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Can I download
the program?
At this time, the AmeriCalc version is too large for a practical
download. However, once it is available, we ship AmeriCalc
the same day your order is received.
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If I purchase
early, when will the software be shipped to me?
The software generally ships in late December. This gives
you time to install it and become familiar with how to use
the software before the crunch of the tax season. Your credit
card will be charged at the time you reserve your copy of
the program.
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