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This page contains some of our official company
policies in effect as of 7/1/04. We reserve the right to
add, delete or update these policies at any time without notice.
We pride ourselves on our customer satisfaction and fairness.
Please feel free to scroll down to review all of the areas covered,
or use the links below to skip to a particular item.
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Low
Price Guarantee
Privacy
Policy
Money
Back Guarantee
Referral
Bonus Program
Refusal
of Sales
License
Termination
Unpaid
Accounts
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All of the Software we sell is covered
by our amazing Low Price Guarantee. We are so confident
that our software prices are the lowest you'll find anywhere,
we are willing to guarantee it.
Simply stated, if you find an identical
new item being sold by any of our competitors with a published
sales price lower than our price, we will beat their published
price, or the item is Free!
"Price" refers to the total
delivered cost, including product cost, shipping and handling
charges, and any applicable sales tax. We must be able to
verify the price and the associated charges and they must
be published on the Internet or in print. The customer must
provide us with a url or a copy of the ad at our request.
Payment terms must be similar to ours and it is up to TaxCalcUSA
to determine if a firm is a "competitor" who is
engaged full time in the sale of tax software.
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We collect nonpublic personal information
about you from the following sources:
- Information we receive from you
on applications or other forms
- Information about your transactions
with us, our affiliates, or others
- Information we receive from consumer
reporting agencies.
We Absolutely do not disclose any nonpublic
personal information about our consumers or former customers
to anyone, except as permitted or required by law.
We restrict access to nonpublic personal
information about you to those employees and affiliates
who need to know that information to provide products or
services to you. We maintain physical, electronic,
and procedural safeguards that comply with federal regulations
to guard your nonpublic personal information.
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We offer a 30 day money back guarantee on everything we
sell. The product must be returned in salable condition.
The buyer is responsible for the cost of returning the item.
Shipping and Handling fees charged at the time of purchase
are not refundable. Dated items must be returned before
December 1 of the season in which they were ordered. Please
contact us for a Return Authorization number before returning
anything.
We offer a more comprehensive money back guarantee on our
AmeriCalc products.
The full purchase price (this does not include shipping
and handling) will be refunded to you if you are not satisfied.
We do ask two things of you. First, in the interest
of fairness, please contact our technical support staff
and give them a fair chance to resolve your issues.
We do not believe that anyone who has taken a few moments
to understand the program has ever been anything but delighted
with it. If we can not resolve your issues to your
satisfaction, and you would still like a refund, please
make your request before the February 15 following the purchase.
Because of the short nature of the tax season, we can not
honor requests after this date. After you meet the
above conditions in good faith, we will gladly issue a refund
of the purchase price upon receipt of all the original packing
materials, discs, and documentation.
We are genuinely committed to your satisfaction. If you
have a problem with something, please let us know immediately.
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Here
is how it works.
When you recommend a new customer, you will be credited
with a $20 bonus that you can use toward any future purchase.
Each time you send us a new customer your account
credit grows. Recommend
5 customers and receive $100 in bonuses.
If 10 new customers tell us you recommended them,
you get $200. There
is no limit. Just
think, next year you could get all your software and forms
for FREE.
Here
is what you do.
Tell all your friends and colleagues about AmeriCalc
and the other great product we sell at low prices.
When you come across someone who has not discovered
TaxCalcUSA (there are still a few out there), encourage
them to buy AmeriCalc and our other products.
Ask them to give your name to our operator when they
place their order.
If they order via our website, ask them to include
your name and company name in the Comments field
(even better than your name is your customer number).
Thats it.
We will keep track of your referral credit balance
and automatically apply it to your next order.
Here
are the details.
You must be an existing customer of ours when the
new customer places their order.
The person or company you recommend must never have
been a TaxCalcUSA customer. Your
credits can be applied toward the product price of any future
purchase of anything we sell.
It can not be applied to the shipping and handling.
The credits applied to an order can not exceed the
product total of that order.
Any remaining credits will be held in your account
for your next order.
Credits not used in two years may expire.
This is a test program and we reserve the right to
stop issuing additional referral bonuses at any time without
notice.
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TaxCalcUSA reserves
the right to refuse to sell or license any product to
anyone for any reason. We shall, at our sole discretion,
reject or rescind any sale which we deem not to be in
our, our customers', or our suppliers' best interest.
Such reasons may include, but are not limited to:
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Suspected, Proven
or Admitted License abuse.
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Infringement of
patents, copyrights or intellectual property rights
belonging to TaxCalcUSA or our suppliers.
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The use of a product
for any purpose other than its intended purpose.
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Competitive and/or
marketing reasons.
Should TaxCalcUSA, at its sole discretion, deem it to
be necessary to rescind a sale, all funds collected up
to that time for the products in question, including shipping
and handling plus return postage will be refunded by TaxCalcUSA
upon receipt of all requested products.
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Our software is licensed not sold.
As stated in the license agreement shipped with our products,
TaxCalcUSA reserves the right to terminate the license agreement
for all products we publish. We may exercise this
right, at our sole discretion, if at anytime we deem the
customer's use of our product to not to be in our, or our
supplier's best interest. Such reasons may include,
but are not limited to:
- Suspected, Proven or Admitted License
abuse.
- Infringement of patents, copyrights
or intellectual property rights belonging to TaxCalcUSA
or our suppliers.
- The use of a product for any purpose
other than its intended and licensed purpose.
- Refund requested by the customer.
- Competitive and/or marketing reasons.
Should TaxCalcUSA, at its sole discretion,
deem it to be necessary to terminate a license, all funds
collected up to that time for the products in question,
including shipping and handling plus return postage will
be refunded by TaxCalcUSA upon receipt of all original packaging,
discs and documentation.
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It is our policy that all sales be prepaid by either check
or credit card. In the event that an account falls
into unpaid status, we will issue a bill. All bills
are due and payable immediately. If a bill is not
paid 30 days from the first bill date, we reserve the right
to add interest at the rate 1.5 % per month form the date
of the first bill. Furthermore, if a product was purchase
at a special "early buy" or other promotional
price and is not paid before the expiration of that early
buy period, we reserve the right to adjust the purchase
price to the regular price.
We also reserve the right to collect any and all reasonable
expenses incurred as a result of the failure to pay.
This includes but is not limited to returned check fees,
collection fees and attorney fees and other related expenses.
In the event of a bad debt, we reserve the right to share
you account information with others including:
- Collection Agencies and firms
- Consumer and Commercial credit reporting organizations
- Industry Organizations.
- Members of our trade
This supersedes and rights or privileges granted to you
under our privacy policy.
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Have a Question? Need Help?
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Email
me, or call 1-866-929-2252
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