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TaxCalcUSA offers a complete line of professional tax preparation software, reference books, forms and client materials. A few of the products that you are certain to recognize are:

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"With a few keyboard strokes to enter 1099-Div information into AmeriCalc, I saved significant time for me and precious tax dollars for my clients."
N.G. Massachusetts

"You have published a great product. I will purchase the next edition as soon as it is available."
P.S.

"Keep up the good work!"
P.B. - VP Smith Barney

"You provided the easiest and clearest instructions I have ever seen in a tax program.  You people are a pleasure to work with."
F.R. New York, NY

"I'd gladly pay 10 times your asking price. It would still be worth it for all the extra time it gave me with my kids this season."
J.k. Oshkosh, WI

 
   

This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful.  They are presented here as questions. TaxCalcUSA will update this page as necessary.  If you do not find the answer to your question, please feel free to contact our customer support team.


Questions
 

How do I install AmeriCalc?

How do I view the Video Tutorials?

Can I Download a copy of the User's Guide?

Tell me more about the Fund Data Update Disc.

What is the difference between the demo version and the full version of AmeriCalc?

I Downloaded Fund Data, but I can't find it from inside AmeriCalc to Import it.

What does it mean when I see N/A in AmeriCalc or on Reports?

What if I missed a Fund Data Set?

If I have the Multi-User Edition, do I need to Import the Data for each Computer?

How do I import client data?

How do I delete a client?

Can I share AmeriCalc data with others in the office?

AmeriCalc performs erratically.

What if I cannot export AmeriCalc data to Excel?

Where is the mutual fund data?

My CD Key Does Not Work

I'm getting an error message 'File msldbusr.dll not found'

 

Answers

 

How do I install AmeriCalc ?
  1. Insert the AmeriCalc CD in your CD drive and close the drawer.

  2. After a moment the installation program automatically starts. Follow the on screen instructions to complete the installation process.

If the AmeriCalc installation program does not start automatically, the Autorun feature might be disabled on your computer. To start the installation manually, with the CD still in the drive:
  1. Click Start, then click Run, and type D:\setup (where D is the letter of your CD-ROM drive).

  2. In the Run dialog box, type D:\Setup.exe.

  3. Click OK.

  4. Follow the on-screen instructions to complete the installation process.

To download a copy of the User's Guide in PDF format, click here.

To download a copy of the Advanced Network Installation Instructions in text format, click here.

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How Do I View The Video Tutorials?

AmeriCalc ships with a Video Tutorial Series that you can view right on your computer.   It is comprised of 14 lessons from 2 minutes to 8 minutes in length.  You can select a lesson to view from the tutorial menu.  To open the menu inside AmeriCalc, first install and start the AmeriCalc program.  Then select "Open Tutorial Menu" from the "Help" menu at the top of the AmeriCalc Screen.  In the menu, select the lesson you wish to view and click the "View..." button the open it.  To play the video, click on the triangular shaped play button at the top of the player.  Adjust you speaker volume as necessary.

If you are prompted to insert the AmeriCalc CD when you attempt to view a lesson, this indicates that the tutorial files were not copied to the computer when AmeriCalc was installed.  You can still run the lessons from the disc.  Just insert the AmeriCalc disc in the CD drive indicated.  If the Installation begins, click on the cancel button.  At the prompt, click on the exit button to exit the installation.   Now with the disc still in the drive, select the lesson to view.  The lesson will be retrieved from the disc and will work the same as above.  On very old CD drives the movie may be a bit choppy.  This is due to the drive's limitations and can only be avoided by installing the tutorials on the computer's hard drive.

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Can I Download a Copy of the User's Guide?

Here it is in PDF format.   You need Adobe Acrobat Reader 4.0 or higher to open the file.

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Tell me more about the Fund Data Update Disc Service.

Most of our customers prefer to download the fund data from our website.  Do this is always free for customers.  However, for those individuals who prefer not to get involved with internet downloads, we offer an update disc service.  This service is just $9.95  including shipping charges.  We will send you two CD-ROM discs.  The CDs will be mailed in mid-February and mid-March.  To download the latest fund data, click here.

Once you have an UPDATE DISC, insert it in the CD drive of a computer with AmeriCalc 2005 installed.  Remember, after the installation program on the disc copies the fund data file onto your hard drive, you still need to Import the data into AmeriCalc. To do this, Open AmeriCalc and select "Import Fund Data" form the "Fund Data" menu at the top of the screen.  If you do not see the file name (it will be in the format 2005FundData_A.IQU where the letter "A" will change with each update) in the dialog box, navigate to where the installation told you it stored the file.  Select the file and click "Open".  You will be notified when the import is complete.  Remember, Multi -Users in networked environments only need to import the data once per set.

The Fund Data Updates don't stop with the disk, so check our website regularly for more fund information updates.

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Tell me more about the Fund Data Update Disc Service.

Most of our customers prefer to download the fund data from our website.  Do this is always free for customers.  However, for those individuals who prefer not to get involved with Internet downloads, we offer an update disc service.  This service is just $9.95  including shipping charges.  We will send you two CD-ROM discs.  The CDs will be mailed in mid-February and mid-March.  To download the latest fund data, click here.

Once you have an UPDATE DISC, insert it in the CD drive of a computer with AmeriCalc 2005 installed.  Remember, after the installation program on the disc copies the fund data file onto your hard drive, you still need to Import the data into AmeriCalc. To do this, Open AmeriCalc and select "Import Fund Data" form the "Fund Data" menu at the top of the screen.  If you do not see the file name (it will be in the format 2005FundData_A.IQU where the letter "A" will change with each update) in the dialog box, navigate to where the installation told you it stored the file.  Select the file and click "Open".  You will be notified when the import is complete.  Remember, Multi -Users in networked environments only need to import the data once per set.

The Fund Data Updates don't stop with the disk, so check our website regularly for more fund information updates.

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What is the difference between the demo version and the full version of AmeriCalc?

Assuming you have the latest version of the Demo Edition, it has all of the easy-to-use features of the full version, with a few exceptions.  The Demo Edition will not allow you to add any client data to the system.  The Add, Edit and Import client data features have all been disabled.  This allows you to experience the thoughtful design and full feature set of the Full version.  We have even included some sample client data for you to experiment with.  Of course, if you want to use AmeriCalc to prepare client returns, you have to purchase a full version.

Of Course, the Demo Edition Contains the Data for a Just a few hundred of the Thousands of Funds included in the full version.  To see the funds with data available in the demo, look in the Quick Lookup Module.

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I Downloaded Fund Data, But Can't Find it to Import

There are two steps to updating the fund data in the AmeriCalc program.  The first is to Download it from our website.  The second is to Import the data into the AmeriCalc program.  To Download the data, go to the Fund Data page of our website.   Find and click on the appropriate file to Download.  Make sure you SAVE the file to you hard disk.  Pay close attention to the name of the file and the folder where you are saving the file.

Once the download is complete, open the AmeriCalc program.  In the program, click on the Fund Data menu at the top.  Then select "Import Fund Data" from the list.  An open File dialog box will be displayed.  If the file name is not in the selected folder, navigate to the folder where you saved the file when you downloaded it.  Once you have found the file, select it and click on the "Open" button.  The import will begin.  Depending on the update's size, you computer's speed and your network speed, this may take several minutes.  Be patient.  When the update is done, you will be notified.

If you would prefer not to download and import the data manually, consider our update disc service.  For a total cost of just $9.95 we will send you two discs during the first half of the season.  Just pop the discs in and your database will be updated automatically.  Call for details.

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What does it mean when I see N/A in AmeriCalc or on Reports?

Throughout AmeriCalc, "N/A" always means not available.  When we have some information for a fund, but do not have all the data, we will provide you with what we have.  To indicate that we don't have a particular piece of information, we use N/A.   This DOES NOT mean that the information is not applicable to the fund, or that we have given up looking for it.  It simply means that at the time we distributed the data set you are working with, we did not have that data.  Whenever the percent is "N/A" the dollar amount for the exemption or deduction will always be calculated as zero.

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What if I missed a Fund Data Set?

Fund Data Sets are referred to by the tax year and sequential letter (e.g. 2005 A , 2005 B , 2005 C , etc.).  However, if you miss a fund data set in the sequence, do not worry.  Each data set is cumulative for the tax year.  In other words, data set 2004 E contains all of the data that was in data sets 2004 A through 2004 D, plus the new additions for E.

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If I have the Multi-User Edition, do I need to Import the Data for each Computer?

No.  If you have the multi-User Edition of AmeriCalc installed on a network, only one user on the network needs to import each Fund Data Update into the database.  It will then be available to all users.  Additionally, because someone else may have already imported the data set you are about to import, we suggest you first check to see the latest data that has been imported into your database.  To do this in AmeriCalc, click on the HELP menu at the top of the screen.  Then select "About AmeriCalc" from the menu.   On the right hand side of the About box, in green writing, the latest data set will be displayed in the format: "Fund Data 2005 A".

If you have the Multi-user edition, but the computers are not networked, or if you have Single User editions on more than one computer, than yes you must download and import the data on each computer.

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How do I import client data?

Click Options, Import Data, and open the Excel file that contains the client data.   Make certain that all the column headings match those described on page 23 of your User's Guide.  Column A should be empty.  Columns E and H must contain data.   Column P must contain either the word "TRUE" or the word "FALSE".  All the other columns can contain data up to the listed maximum number of characters or they can be blank.  Make sure your zip codes contain the leading zeros.  Some programs will export zip codes as numbers and Excel will drop the leading zero as unnecessary.  AmeriCalc will then import it as text and the zip code will be missing the zero in front.

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AmeriCalc performs erratically. 

If you encounter unexpected errors or unusual program behavior, click Start, Programs, AmeriCalc, Optimize AmeriCalc Application. After that completes, click Start, Programs, AmeriCalc, Optimize AmeriCalc Database.

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How do I delete a client?

You cannot delete clients from the database. However, you can stop a client from being displayed in the client lists by making him/her In-Active.  To set a client to Inactive:

  1. Select the client you wish to make inactive.
  2. Click the Client Info tab.
  3. Click the Edit button.
  4. Clear the Active checkbox. 

To see Inactive Clients again, open the Option screen, Check the box to "Show InActive Clients" and click on the "Save Options" button.

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Can I share AmeriCalc data with others in the office?

Yes, if you have the AmeriCalc Multi-user edition. For about the cost of two single-user licenses, up to five users can share the same database.  This means that everyone in the office will be able to see and benefit from everyone's data entry and imports.  This ensures consistency and increases efficiency.  Additionally, you can add as many users as you want in single user increments.  To learn more about upgrading to the Multi-user Edition, call us at 603-893-8800 today, or order on-line.

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What if I cannot export AmeriCalc data to Excel?

All data that is displayed on one of the reports may be exported to Excel, except mutual fund data that is not specific to one client.  Assuming that you are not trying to export this data, simply select a report in the report screen, click on the Export to Excel button, provide a file name, and click Save.

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Where is the mutual fund data?

The data will be available in early Mid January and we will post updates here at least once a week through February.

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My CD Key Does Not Work?

If you get a message telling you that the CD key is wrong, be sure you are entering all of the characters correctly. The CD-Keys do not contain the letter O or the letter I.

To re-enter the CD key after you start the program, type Ctrl + k (press and hold the Ctrl key and press the letter k), and then enter the CD key without dashes or spaces.

Note to System Administrators:
In some highly secured Windows environments, it is possible to restrict user access to the system registry to the point that AmeriCalc cannot access the CD-Key stored there.   If you are certain that the CD-Key is entered correctly, but continue to get and "Invalid Key" message, try logging in as administrator.  If this solves the problem, then the security to the registry is too restricting for AmeriCalc to function.   Give the user full read, write, edit permission to the TaxCalcUSA key under HKey-Local Machine - Software in the registry.

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File msldbusr.dll not found

This error message should only occur with the Multi-user Edition of AmeriCalc 2004. It is caused by the named file not being properly installed or registered by the installation program. It will not occur if the installation was able to install and register the file, or if the file was previously installed by another TaxCalcUSA application.

This error can be corrected by downloading and running Service Release 4a. This update includes a more bullet proof installation and registration routine for this dll. This fix is the sole purpose of SR4a.


SR4a only needs to be run on PCs encountering this error. However, because the error occurs so early in the program's initialization, SR4a cannot be be automatically propagated to other AmeriCalc installations like most of our other service releases. It must be run individually on each machine that encounters the file msldbusr.dll file not found error message. It will not harm a PC to run this update if it is not encountering the error.

SR4a can be found here

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